Dedicated critical staff alerting, response tracking and lone-worker escalation for alarm, CCTV, access-control, fire & security and monitoring businesses.
Access control failure at Northgate Logistics. Duty engineer attendance required.
ePAGER creates a dedicated operational channel for information that requires attention, acknowledgement and—when needed—an accountable response.
Send a critical callout to the engineers who are actually available, with acknowledgement and response status.
Keep service managers, engineers and leadership aligned when a high-impact customer system fails.
Distribute urgent technical advisories, product vulnerabilities or service-impacting instructions.
Reach mobile staff quickly when travel, sites or customer response arrangements need to change.
Run welfare check-ins and escalate overdue responses to supervisors or an agreed response group.
Notify sales and estimating teams about time-critical tenders, client opportunities or bid changes.
Create groups around how your business actually operates: duty engineers, service managers, ARC/control room, account teams, leadership or any combination you need.
We'll configure your engineering, management and commercial groups and run realistic critical-alert scenarios with your team.